A complex usability study, and UI reviews based on iOS and Android standards
Engagement: A complex usability study, and compliance reviews for mobile apps.
Products: WorldPay Mobile, a mobile credit-card processing system. Other usability studies included self-service and reporting tools in Merchant Portal and other products for sales reps and customers.
Details: I planned the study in coordination with WorldPay staff. This was a complex setup for a successful usability study with local and remote observers. This was the first time that many team members had heard customer comments first-hand.
The study provided a number of important recommendations that the team reviewed and began implementing. See a blog post on setting up this mobile usability study.
Other WorldPay projects include: Usability studies for an iPad sales app, a Web-based sales portal and a point-of-sale virtual terminal.
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